frequently asked questions
can i keep the mermaid tail and/or shark fin?
Yes, mermaid tails & shark fins are available for purchase, but safety first! We highly recommend booking a swimming session with the add on option to purchase your tail/fin in order to learn how to use your new tail/fin.
However, if this doesn't work with your schedule tails and fins are available for purchase online with same day night time delivery to all hotels, and 2 day delivery to all other locations island wide.
how far in advance should i book?
Please plan ahead and book online. We can only accommodate one session at a time and we are getting ready for a very busy season. Booking ahead directly on this website, compared to through your hotel or one of our affiliates, also provides you the lowest price guarantee :)
can males participate?
Absolutely! We have costume options (i.e. pirate outfits, mermen tails or shark fins) for males of all ages & sizes that want to participate in the fantasy fun. There is also the option for anyone to participate in photoshoots + excursions without a fantasy costumes. Our goal is your comfort, safety and happiness!
are there any age requirements?
We have one of a kind experiences designed for all ages...infants, toddlers, children, teens, adults, senior citizens, etc!
Photoshoots and Beach+Boat Excursions can be tailored to accommodate all ages. However mermaid tail swimming sessions start from age 6 and up.
what should i bring?
Please come dressed in your favorite bathing suit. Bring a towel, water bottle, sunglasses and your smile.
what kind of sunscreen should i bring?
Spray sunblock is harmful to our precious plants, coral and ocean friends. Each year between 4000-6000 metric tons of sunscreen washes off swimmers and snorkelers into coral reef environments. Please do not use sunscreen that contains any of the following coral bleaching ingredients:
Oxybenzone (benzophenone-3); Octinoxate (Ethylhexyl methoxycinnamate); 4-methylbenzylidene camphor (4MBC); Butylparaben
what is your cancellation policy?
Customers will receive a full refund with 72 hour notice of cancellation. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.